FAQs

ACCESS ISSUES

Q. I didn’t receive my login information to the platform. What should I do?

A. Check your spam or junk folder. The email sender is PwC Auditor Training and the subject is “Welcome to PwC’s Virtual Auditor Training”. If you can still not find the email, please contact us at

Q. I cannot access the classroom on my browser. What should I do?

A. You may experience problems with using a browser other than Google Chrome. Our course runs best on Google Chrome, you can download this browser here prior to your session. You will require a PDF reader installed on your device to be able to complete the coursework successfully.

Q. I cannot access the microphone or camera on Zoom. Why?

If you are using a browser, check the browser permissions for the Zoom application. To do this, click the padlock in the URL address bar and select the “Site settings”option at the bottom:

zoom browser screenshot

Under “Permissions” change from “Ask (default)” to “Allow” in the drop down menu next to the Camera and Microphone options:

Zoom permissions screenshot

If you have any issues accessing the Virtual Online Classroom, we recommend you refer to the following Zoom Help Guides

Getting Started Guide for New Users
Joining a Meeting
Testing Computer or Device Audio
Zoom Video Tutorials


PLATFORM QUESTIONS

Q. I can’t find the classroom meeting. Where is it?

A. When you open your platform email access link, you’ll see a menu on the left hand side – please click on “Virtual Classroom” to open the zoom meeting to join the classroom. Refer to the black box in the screenshot below.

Q. How do I upload my work?

A. Select the “Upload your work” option on the left hand side of the platform window. This will take you to the drop box where you can select the ‘add files’ button or drag and drop your saved files to the window. Refer to the red box in the screenshot below.

Q. How do I access the assessment?

A. To access your quizzes, select the “Forms” option on the left hand side of the platform window. Refer to the green box in the screenshot below.

screenshot of virtual classroom

Please refer to our instructional video if you require any further technical assistance.


“Well structured content, fantastic presentation by Miguel and loads learnt. The ISO 27001 training is helping me understand my clients’ needs better and make useful recommendations. Moreover, this was so much fun – thanks team!”

“Overall very valuable course. Balance of theory with practical workshops was excellent. Trainers stuck to the timetable very well.”

“To be honest, I wasn’t really looking forward to the training and wasn’t too sure what to expect. It turned out to be quite enjoyable and a really great experience which I put down to the facilitators, Pat and Tom and the group. Both Pat and Tom shared their breadth of knowledge and experiences and were really engaging.”

“Great presentation of the course, engaging facilitators and good use of group work. I found the course to be a great refresher for an audit course I did 10 years ago and now feel more motivated to go audits in a non-bow tie way!”

“Trainers’ knowledge was excellent, their knowledge made the training and learning easy.”

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