Quality Management Systems

Learning outcomes

This is a very popular and practical course, and after successful completion you will have a thorough understanding of:

• New risk-based thinking and its application to modern management systems
• The process approach and its benefits to business
• The integration of the customer into organisational processes

Course content

Timetable

Wednesday

Management systems – what are they?

• History of ISO and the high level structure
• Organisational context – external and internal 
• Customers, workers, the community, and shareholders
• Risk-based thinking, the process approach
• Modern management systems

Quality Management Systems

• Prioritising the customer
• Process approach and its application
• Risk-based quality
• Requirements of ISO 9001:2015
• Auditing against ISO 9001:2015

Friday

Auditing scenarios

• Review of Quality Management System requirements
• QMS audit scenarios
• Writing up findings
• Course review

Qualification

Upon successful completion of the course, you will receive a Certificate of Attainment which identifies the following Exemplar Global competency:

• Exemplar Global QM – Quality Management Systems

This course has the equivalent of 16 Professional Development (PD) points.

Prerequisites

There are no prerequisites for this course.

Assessment

Throughout the course, you will complete a series of workshops which form the bulk of the assessment. A short multiple-choice exam at the completion of each module confirms the knowledge and understanding gained. You will receive continual assistance and feedback from the trainer.

No homework or take-home assessment. 

Who should attend

Designed to cater to people involved in auditing, system development or system maintenance, you should attend if you:

• need to have a practical understanding of ISO 9001
• need to write and implement a QMS
• are involved in the Quality management processes
• are a manager responsible for your QMS
• wish to consolidate your existing knowledge into a formal qualification

Prior experience in auditing and management systems is not required. 

Study Pathway – Where to from here?

Additional Exemplar Global competencies for Management Systems auditing (Exemplar Global AU and TL) may be added during the same week of training, or attended separately. Competencies for Food Safety Management Systems and/or Information Security Management Systems may be attended separately.

If you wish to become a registered third-party, or external Quality Management Systems auditor with Exemplar Global, completing this course is the first step. Once you have obtained the Exemplar Global competencies from this course, as well as the auditing competency units of Exemplar Global AU and TL, you will follow a qualification-based certification path. A full explanation of the requirements to become certified with Exemplar Global can be found here, or contact us for more information.

How to enrol

PwC offers an easy, streamlined enrolment process – you can either enrol directly into your course online, or call us on 1300 95 96 92 to enrol over the phone.

Discounts for multiple attendees are available – Please call us to find out what discounts can be applied.

How to pay

We offer a variety of payment methods:

• Direct debit
• Credit card
• Cheque
• Payment plans

Payment plans

We are able to arrange flexible payment plans on an individual basis. Please be aware that your certificate will be held until full payment has been received.

Delivery

Public – Face to face

Our regular public courses are conducted in capital cities and key regional centres in Australia and New Zealand. You will enjoy an excellent learning experience in a premium training venue, and;

• We never cancel courses – book with confidence
• Class sizes are kept to manageable numbers – so everybody learns
• No homework or take-home assessment! All work is completed in course time – we know you’re busy
• No major exam – we assess you as you go

Public – Virtual/Online

In response to COVID-19 and social distancing, we’ve developed an online digital classroom to deliver our courses virtually and keep the interaction and engagement between trainer and participants. Our virtual training platform incorporates:

• Group exercises – facilitated by mini break out workshops amongst the team
• Ability to ask questions in real time
• Built in note taking and tracking of course materials
• You can interact with participants throughout the session through a chat functionality
• Online assessments providing a streamlined marking process

Our aim is to recreate the classroom experience in a safe, virtual environment, maintaining the fun and engaging experience our clients find useful and valuable.

In house – Face to face or virtual

In house training can provide a cost-effective training solution for organisations with a number of staff who require training. We can also customise a course to suit your own individual needs, and include your own audit documentation. Call us on 1300 95 96 92 for a quote and to discuss your individual training needs.