Learning outcomes

After successful completion of this course participants will understand:

• The principles and procedures of auditing
• The roles and responsibilities of lead auditors and auditors
• The benefits of a risk based audit programme
• How to plan an effective audit
• Interpersonal skills and personal behaviours of an auditor
• Appropriate audit questioning techniques
• How to conduct an effective opening meeting
• The importance of identifying objective evidence and note taking
• How to present findings at a closing meeting
• The required follow up activities after an audit
• Risk-based thinking and its application to modern management systems
• The process approach and its benefits to business
• The integration of the customer into organisational processes
• Life-cycle assessment and its implications for an organization’s environmental aspects
• Effective and timely hazard identification, risk assessment and control

Course content

Module

This course is divided into four modules, enabling participants to attend all modules in the one week, or spread across different sessions. The first 2 day module is equivalent to our ‘Becoming a Skilled Lead Internal/External Auditor’ course, and participants learn to conduct a management systems audit. The remaining three modules cover Quality, Environmental, and OHS management system requirements respectively.

Timetable

Monday

Management Systems Auditing – preparation

• What is auditing?
• Roles and responsibilities of an auditor and an audit team leader
• The 6 principles of auditing from ISO 19011
• Effective audit planning and timetabling
• Communication skills, interview techniques and useful questioning methods
• Setting appropriate audit objectives, scope, and criteria
• Developing audit checklists

Tuesday

Management Systems Auditing – the audit

• Conducting an opening meeting
• Identifying objective evidence and taking good notes
• Reviewing auditing scenarios
• Writing audit findings including nonconformities and non-compliances
• Presenting a closing meeting
• Compiling a meaningful audit report

Wednesday

Management systems – what are they?

• Modern management systems
• Risk based thinking, the process approach
• Customers, workers, the community and shareholders
• History of ISO and the high level structure 

Quality Management Systems

• Auditing against ISO 9001:2015
• Requirements of ISO 9001:2015
• Risk based quality
• Organizational context – external and internal 
• Prioritising the customer

Thursday

Environmental Management Systems

• Auditing against ISO 14001:2015
• Requirements of ISO 14001:2015
• Life cycle assessment 
• Environmental aspects and impacts
• Enhanced environment performance

OHS Management systems

• Auditing against ISO 45001:2018
• Requirements of ISO 45001:2018
• The hierarchy of control
• Hazard identification, risk assessment and control
• Reducing workplace injury and illness

Friday

Auditing scenarios

• Course review
• Writing up findings
• IMS audit scenarios
• Review of Integrated Management System requirements

Qualification

Upon successful completion of the course, you will receive a Certificate of Attainment with 5 Exemplar Global competencies below:

1. Exemplar Global AU – Management systems auditing
2. Exemplar Global TL – Leading management systems audit teams
3. Exemplar Global QM – Quality management systems
4. Exemplar Global EM – Environmental management systems
5. Exemplar Global OH 45001 – Occupational Health and Safety management systems

This course has the equivalent of 40 Professional Development (PD) points.

Prerequisites

There are no prerequisites for this course.

Assessment

Throughout the course, participants will complete a series of workshops which form the bulk of the assessment. A short multiple-choice exam at the completion of each module confirms the knowledge and understanding gained. Participants receive continual assistance and feedback from the trainer.

No homework or take-home assessment!

Who should attend

Are you involved in auditing, system development or system maintenance? You should attend if you:

• want to become an IMS internal auditor
• want to become a 3rd party IMS auditor
• need to write and implement an IMS
• are involved in Quality, Environmental, OHS, or IMS management processes
• are a manager responsible for their IMS and IMS auditing
• wish to consolidate your existing knowledge into a formal qualification

Prior experience in auditing and management systems is not required. 

Study Pathway – Where to from here?

If you wish to become a registered third-party, or external Quality, Environmental, OHS, or Integrated Management Systems auditor with Exemplar Global, completing this course is the first step. Once you have obtained the Exemplar Global competencies from this course, you can follow either a qualification-based, or competency-based certification path. A full explanation of the requirements to become certified with Exemplar Global can be found here, or contact us for more information.

Competencies for Food Safety Management Systems (CODEX, HACCP and ISO 22000) may be attended separately.

How to enrol

PwC offers a streamlined enrolment process – enrol directly into your course online, or call us on 1300 95 96 92 to enrol over the phone. 

Discounts for multiple attendees are available.

How to pay

We offer a variety of payment methods:

• Direct debit
• Credit card
• Cheque
• Payment plans

Payment plans

We are able to arrange flexible payment plans on an individual basis. Please be aware that your certificate will be held until full payment has been received.

Delivery

Public – face to face

Our regular public courses are conducted in capital cities and key regional centres in Australia and New Zealand. You will enjoy an excellent learning experience in a premium training venue, and:

• Class sizes are kept to manageable numbers – so everybody learns
• No homework or take-home assessment! All work is completed in course time – we know you’re busy
• No major exam – we assess you as you go

Our public training courses are valuable opportunities for professional development and networking. They are the perfect way to convert your current experience into formal qualifications for either career advancement or a complete career change.

Our Trainers are practising auditors and experts in their field. They deliver practical and real world auditing experiences.

In house

In house training can provide a cost-effective training solution for organisations with a number of staff who require training. We can also customise a course to suit your own individual needs, and include your own audit documentation. Contact us on 1300 95 96 92 for a quote and to discuss your individual training needs.