• Quality hierarchy of customer satisfaction

    26th November, 2014 | by Andrew Barham
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    The ISO standards for Quality Management Systems, the ISO 9001 series, have shifted over time from being very heavily focused on documented procedures to being more process focused and centred on the customer. With the new version; ISO 9001:2015, we see even less reliance on following ‘documented procedures’, and more emphasis on customer satisfaction – giving them what they want, when they want it. To help understand, we have outlined the hierarchy of customer satisfaction.

  • What is the difference between AS/NZS 4801 and OHSAS 18001?

    18th November, 2014 | by Tom Barham
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    As we move towards an increasingly globalised business community, many Australian companies are beginning to wonder – AS/NZS 4801 or OHSAS 18001? Both standards align well with other Management Systems standards, such as ISO 9001:2008 (Quality management systems) and ISO 14001:2004 (Environmental management systems), however this post aims to outline their subtle differences.

  • 21 checklist questions for a design manager from an IMS perspective

    10th November, 2014 | by Andrew Barham
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    Answering positively to all these questions does not assure total compliance to ISO 9001, ISO 14001 and/or AS/NZS 4801/OHSAS 18001 but it does pick up on some of the key aspects of an integrated management system.

  • Differences in the Standards you should be aware of

    4th November, 2014 | by Andrew Barham
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    The requirements in quality, environmental, and occupational health and safety management systems standards are similar, there are some areas where one or more of the standards are stronger or more specific than in the other standards. We’ve made a sample list of the differences in the standards that you should be aware of.

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