• 21 checklist questions for a design manager from an IMS perspective

    10th November, 2014 | by Andrew Barham
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    Answering positively to all these questions does not assure total compliance to ISO 9001, ISO 14001 and/or AS/NZS 4801/OHSAS 18001 but it does pick up on some of the key aspects of an integrated management system.

  • Differences in the Standards you should be aware of

    4th November, 2014 | by Andrew Barham
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    The requirements in quality, environmental, and occupational health and safety management systems standards are similar, there are some areas where one or more of the standards are stronger or more specific than in the other standards. We’ve made a sample list of the differences in the standards that you should be aware of.

  • Corrective vs Preventive – Is there a Difference?

    28th October, 2014 | by Andrew Barham
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    Corrective and Preventive Actions are key elements in any management system. However, they are particularly key in systems focused on Continual Improvement. Any business using ISO 9001, ISO 14001, OHSAS 18001, or AS/NZS 4801 as the core of its management systems should have this type of focus. Unfortunately, many still don’t.

  • How to write non-conformances

    20th January, 2014 | by Andrew Barham
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    In our opinion, writing non-conformances is one of the most important aspects of auditing, and as far as an auditee is concerned one of the aspects of auditing that is of most interest to them. 

  • 10 Additional Personal Behaviours for Auditors

    8th January, 2014 | by Andrew Barham
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    ISO 19011:2011 describes the following personal behaviours as being required by auditors; Ethical, Open  minded, Diplomatic, Observant, Perceptive, Versatile, Tenacious, Decisive, Self-reliant, Acting with fortitude, Open to improvement, Culturally sensitive and Collaborative

    From experience, the following are pretty handy too…

  • What to do in an audit interview

    20th December, 2013 | by Andrew Barham
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    Audit interviews are arguably the most important part of the audit. They are what gives us, the auditors, the evidence to make informed decisions about an organisation’s compliance with the audit criteria.
    In order to help, the Auditor Training Centre have developed a list of nine do’s and don’ts to remember when you’re conducting an audit interview.

  • What is ISO 9001?

    4th September, 2013 | by Andrew Barham
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    ISO 9001 forms part of a broader suite of international standards relating to the requirements, implementation, and maintenance of a Quality Management System. These standards offer guidance and tools for organisations wishing to ensure that their products and services consistently meet their customers’ requirements and for continual improvement.

  • How important are OHS Management Systems

    15th August, 2013 | by Andrew Barham
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    Occupational Health and Safety Management Systems (OHMS) are designed to manage health and safety data to give an organisation the best chances of having an incident-free workplace.

  • 11 Questions for a Purchasing Manager

    15th July, 2013 | by PwC's Auditor Training & Certification
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    Our second post of this series focuses on the purchasing of goods and services within an Integrated Management System or IMS.

    The purchasing manager can heavily impact upon the company’s Quality, Environmental, and Safety objectives and targets, and is responsible for an area of business where an organisation will spend a significant portion of its money.

  • 9 Questions for Training Managers

    12th July, 2013 | by Andrew Barham
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    Continuing on from our recent series on questions to ask top management, our next series focuses on other levels of management incorporated in an Integrated Management System. Throughout an audit, the auditor will conduct a series of interviews with managers and other staff at varying levels in the organisation.

“This is an excellent course – very informative, very relevant and helpful. Tom is an exceptional trainer, highly knowledgeable and personable. Learned heaps – best course I have done.”

“Overall very valuable course. Balance of theory with practical workshops was excellent. Trainers stuck to timetable very well.”

“The course was thorough and many relevant examples provided by both Tom and Jackie to help me apply it to the workplace.”

“Great presentation of the course, engaging facilitators and good use of group work. I found the course to be a great refresher for an audit course I did 10 years ago and now feel more motivated to go audits in a non-bow tie way!”

“Trainers’ knowledge was excellent, their knowledge made the training and learning easy.”