• Part 4 – What you need to do

    4th February, 2015 | by Andrew Barham
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    For the final in our 4-part series on the upcoming changes to ISO 9001, ISO 14001, and the release of ISO 45001, we’ll be discussing arguably the most important element – what you need to do in the lead up to the release. In particular, we’ll be focusing on two different groups – organizations who are certified, and Exemplar Global registered auditors.

  • Part 3 – The Details – Changes to the Standards

    29th January, 2015 | by PwC's Auditor Training & Certification
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    As the third part in our 4-part series about the upcoming changes to the standards for ISO 9001, ISO 14001, and ISO 45001, we’ll be concentrating on three of the biggest changes for organizations, along with specific details of what that the current drafts of the standards require. The three areas we’ll be featuring are the Context of the organisation, Documented information, and Risk-based thinking.

  • Part 2 – The New ISO High-Level Structure

    20th January, 2015 | by Andrew Barham
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    This blog briefly explains the new ISO high-level structure for management systems standards. To try and explain this in simple terms we have restricted ourselves to one single paragraph for each clause in the new structure.

  • Part 1 – Who are ISO (International Organisation for Standardization)?

    8th December, 2014 | by Andrew Barham
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    As the first in our 4-part series about the upcoming changes to ISO 9001 and ISO 14001 and the introduction of ISO 45001, we’d like to introduce to you the organisation behind the standards – the International Organisation for Standardization (ISO).

  • Quality hierarchy of customer satisfaction

    26th November, 2014 | by Andrew Barham
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    The ISO standards for Quality Management Systems, the ISO 9001 series, have shifted over time from being very heavily focused on documented procedures to being more process focused and centred on the customer. With the new version; ISO 9001:2015, we see even less reliance on following ‘documented procedures’, and more emphasis on customer satisfaction – giving them what they want, when they want it. To help understand, we have outlined the hierarchy of customer satisfaction.

  • What is the difference between AS/NZS 4801 and OHSAS 18001?

    18th November, 2014 | by Tom Barham
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    As we move towards an increasingly globalised business community, many Australian companies are beginning to wonder – AS/NZS 4801 or OHSAS 18001? Both standards align well with other Management Systems standards, such as ISO 9001:2008 (Quality management systems) and ISO 14001:2004 (Environmental management systems), however this post aims to outline their subtle differences.

  • 21 checklist questions for a design manager from an IMS perspective

    10th November, 2014 | by Andrew Barham
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    Answering positively to all these questions does not assure total compliance to ISO 9001, ISO 14001 and/or AS/NZS 4801/OHSAS 18001 but it does pick up on some of the key aspects of an integrated management system.

  • Differences in the Standards you should be aware of

    4th November, 2014 | by Andrew Barham
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    The requirements in quality, environmental, and occupational health and safety management systems standards are similar, there are some areas where one or more of the standards are stronger or more specific than in the other standards. We’ve made a sample list of the differences in the standards that you should be aware of.

  • Corrective vs Preventive – Is there a Difference?

    28th October, 2014 | by Andrew Barham
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    Corrective and Preventive Actions are key elements in any management system. However, they are particularly key in systems focused on Continual Improvement. Any business using ISO 9001, ISO 14001, OHSAS 18001, or AS/NZS 4801 as the core of its management systems should have this type of focus. Unfortunately, many still don’t.

  • How to write non-conformances

    20th January, 2014 | by Andrew Barham
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    In our opinion, writing non-conformances is one of the most important aspects of auditing, and as far as an auditee is concerned one of the aspects of auditing that is of most interest to them. 

“Although I find the topic interesting, I think it is generally classed as being quite dry. Pat’s delivery of the program was excellent and engaging, with his experience being profoundly beneficial to my own professional development.”

“Many thanks Tom, I really enjoyed the course and will get a lot of use from it at my workplace.”

“Overall very valuable course. Balance of theory with practical workshops was excellent. Trainers stuck to timetable very well.”

“The course was thorough and many relevant examples provided by both Tom and Jackie to help me apply it to the workplace.”

“Great presentation of the course, engaging facilitators and good use of group work. I found the course to be a great refresher for an audit course I did 10 years ago and now feel more motivated to go audits in a non-bow tie way!”