• Quality hierarchy of customer satisfaction

    26th November, 2014 | by Andrew Barham
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    The ISO standards for Quality Management Systems, the ISO 9001 series, have shifted over time from being very heavily focused on documented procedures to being more process focused and centred on the customer. With the new version; ISO 9001:2015, we see even less reliance on following ‘documented procedures’, and more emphasis on customer satisfaction – giving them what they want, when they want it. To help understand, we have outlined the hierarchy of customer satisfaction.

  • What is the difference between AS/NZS 4801 and OHSAS 18001?

    18th November, 2014 | by Tom Barham
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    As we move towards an increasingly globalised business community, many Australian companies are beginning to wonder – AS/NZS 4801 or OHSAS 18001? Both standards align well with other Management Systems standards, such as ISO 9001:2008 (Quality management systems) and ISO 14001:2004 (Environmental management systems), however this post aims to outline their subtle differences.

  • 21 checklist questions for a design manager from an IMS perspective

    10th November, 2014 | by Andrew Barham
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    Answering positively to all these questions does not assure total compliance to ISO 9001, ISO 14001 and/or AS/NZS 4801/OHSAS 18001 but it does pick up on some of the key aspects of an integrated management system.

  • Differences in the Standards you should be aware of

    4th November, 2014 | by Andrew Barham
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    The requirements in quality, environmental, and occupational health and safety management systems standards are similar, there are some areas where one or more of the standards are stronger or more specific than in the other standards. We’ve made a sample list of the differences in the standards that you should be aware of.

  • Corrective vs Preventive – Is there a Difference?

    28th October, 2014 | by Andrew Barham
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    Corrective and Preventive Actions are key elements in any management system. However, they are particularly key in systems focused on Continual Improvement. Any business using ISO 9001, ISO 14001, OHSAS 18001, or AS/NZS 4801 as the core of its management systems should have this type of focus. Unfortunately, many still don’t.

  • How to write non-conformances

    20th January, 2014 | by Andrew Barham
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    In our opinion, writing non-conformances is one of the most important aspects of auditing, and as far as an auditee is concerned one of the aspects of auditing that is of most interest to them. 

  • 10 Additional Personal Behaviours for Auditors

    8th January, 2014 | by Andrew Barham
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    ISO 19011:2011 describes the following personal behaviours as being required by auditors; Ethical, Open  minded, Diplomatic, Observant, Perceptive, Versatile, Tenacious, Decisive, Self-reliant, Acting with fortitude, Open to improvement, Culturally sensitive and Collaborative

    From experience, the following are pretty handy too…

  • What to do in an audit interview

    20th December, 2013 | by Andrew Barham
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    Audit interviews are arguably the most important part of the audit. They are what gives us, the auditors, the evidence to make informed decisions about an organisation’s compliance with the audit criteria.
    In order to help, the Auditor Training Centre have developed a list of nine do’s and don’ts to remember when you’re conducting an audit interview.

  • What is ISO 9001?

    4th September, 2013 | by Andrew Barham
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    ISO 9001 forms part of a broader suite of international standards relating to the requirements, implementation, and maintenance of a Quality Management System. These standards offer guidance and tools for organisations wishing to ensure that their products and services consistently meet their customers’ requirements and for continual improvement.

  • How important are OHS Management Systems

    15th August, 2013 | by Andrew Barham
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    Occupational Health and Safety Management Systems (OHMS) are designed to manage health and safety data to give an organisation the best chances of having an incident-free workplace.

“Although I find the topic interesting, I think it is generally classed as being quite dry. Pat’s delivery of the program was excellent and engaging, with his experience being profoundly beneficial to my own professional development.”

“Many thanks Tom, I really enjoyed the course and will get a lot of use from it at my workplace.”

“Overall very valuable course. Balance of theory with practical workshops was excellent. Trainers stuck to timetable very well.”

“The course was thorough and many relevant examples provided by both Tom and Jackie to help me apply it to the workplace.”

“Great presentation of the course, engaging facilitators and good use of group work. I found the course to be a great refresher for an audit course I did 10 years ago and now feel more motivated to go audits in a non-bow tie way!”

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