• What Makes a Good Auditor?

    4th May, 2015 | by PwC's Auditor Training & Certification
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    When it comes to being a good auditor it’s not all about Standards and tick sheets. It has everything to do with trust.

    If the organisation being audited doesn’t trust the auditor then the whole exercise is a lost cause. But how do you position yourself as a trustworthy auditor? Below are the dos and don’ts of making the right impression on your clients and employer.

  • Embrace the Change – ISO 9001:2015

    22nd April, 2015 | by Andrew Barham
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    We have delivered the first in a series of workshops being run around the country addressing the upcoming changes to ISO 9001, ISO 14001 and new ISO 45001. The overwhelming takeaway from the first seminar is Don’t Panic! 

  • 8 things an Auditor should never say

    11th March, 2015 | by Andrew Barham
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    The role of the auditor encompasses many things, and while we should remember our personal behaviours, sometimes we can slip into bad habits. To help, we’ve outlined eight key things that auditors should never say.

  • Risks, Threats and Opportunities – Why is ISO sending mixed messages?

    25th February, 2015 | by Andrew Barham
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    The new draft international standards for ISO 9001:2015, ISO 14001:2015, and ISO 45001:2016 are sending mixed messages with regard to risk. Both ISO 9001 for Quality and ISO 45001 for OH&S say that organizations need to address risks and opportunities (clause 6.1) which suggests that risks are negative and opportunities are positive.

  • Part 4 – What you need to do

    4th February, 2015 | by Andrew Barham
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    For the final in our 4-part series on the upcoming changes to ISO 9001, ISO 14001, and the release of ISO 45001, we’ll be discussing arguably the most important element – what you need to do in the lead up to the release. In particular, we’ll be focusing on two different groups – organizations who are certified, and Exemplar Global registered auditors.

  • Part 3 – The Details – Changes to the Standards

    29th January, 2015 | by PwC's Auditor Training & Certification
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    As the third part in our 4-part series about the upcoming changes to the standards for ISO 9001, ISO 14001, and ISO 45001, we’ll be concentrating on three of the biggest changes for organizations, along with specific details of what that the current drafts of the standards require. The three areas we’ll be featuring are the Context of the organisation, Documented information, and Risk-based thinking.

  • Part 2 – The New ISO High-Level Structure

    20th January, 2015 | by Andrew Barham
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    This blog briefly explains the new ISO high-level structure for management systems standards. To try and explain this in simple terms we have restricted ourselves to one single paragraph for each clause in the new structure.

  • Part 1 – Who are ISO (International Organisation for Standardization)?

    8th December, 2014 | by Andrew Barham
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    As the first in our 4-part series about the upcoming changes to ISO 9001 and ISO 14001 and the introduction of ISO 45001, we’d like to introduce to you the organisation behind the standards – the International Organisation for Standardization (ISO).

  • Quality hierarchy of customer satisfaction

    26th November, 2014 | by Andrew Barham
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    The ISO standards for Quality Management Systems, the ISO 9001 series, have shifted over time from being very heavily focused on documented procedures to being more process focused and centred on the customer. With the new version; ISO 9001:2015, we see even less reliance on following ‘documented procedures’, and more emphasis on customer satisfaction – giving them what they want, when they want it. To help understand, we have outlined the hierarchy of customer satisfaction.

  • What is the difference between AS/NZS 4801 and OHSAS 18001?

    18th November, 2014 | by Tom Barham
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    As we move towards an increasingly globalised business community, many Australian companies are beginning to wonder – AS/NZS 4801 or OHSAS 18001? Both standards align well with other Management Systems standards, such as ISO 9001:2008 (Quality management systems) and ISO 14001:2004 (Environmental management systems), however this post aims to outline their subtle differences.

“This is an excellent course – very informative, very relevant and helpful. Tom is an exceptional trainer, highly knowledgeable and personable. Learned heaps – best course I have done.”

“Overall very valuable course. Balance of theory with practical workshops was excellent. Trainers stuck to timetable very well.”

“The course was thorough and many relevant examples provided by both Tom and Jackie to help me apply it to the workplace.”

“Great presentation of the course, engaging facilitators and good use of group work. I found the course to be a great refresher for an audit course I did 10 years ago and now feel more motivated to go audits in a non-bow tie way!”

“Trainers’ knowledge was excellent, their knowledge made the training and learning easy.”