• ISO 9001, Lean, TQM and Six Sigma – same same or different?

    22nd January, 2018 | by Andrew Barham
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    I’ve been working with these tools, methodologies and requirements for over 30 years and I think they’re great. Like all management terms, they drift in and out of favour, get changed, manipulated, criticised, talked about by gurus, turned into training courses, and become hot topics at conferences.

    But what are they, and are they the same thing with different names?

  • How to write an audit report – long and onerous or short and succinct?

    21st November, 2017 | by Andrew Barham
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    Want some tips on how to write an audit report? We have some insider tips on what to include in your report, how long it should be, and how to write your findings.

    In this article, we’re going to specifically focus on the final written report (not the verbal report given in the closing meeting – more on that later), and some tips on how to write an audit report that add value to the organisation, and actually be used to help with continual improvement.

  • Practical Tips for Continual Improvement

    29th September, 2017 | by Andrew Barham
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    Continually improving an organisation is easy… you just have your people do things a little bit better each day, you celebrate and reward good behaviour, you investigate when things don’t go as they should, and you amend processes to ensure issues do not recur. And what possibly could be hard about that?

    Lots of things! You’re dealing with people, your measures aren’t robust, you don’t know if things are actually getting better, you don’t have the time to investigate properly, and you certainly do not have the time to celebrate. And of course, nobody wants to amend the process as we all operate using the PDCA method –Please Don’t Change Anything!

    In this article, we highlight simple things that an organisation might try, some practical tips for continual improvement. And this can be applied across the organisation as a whole or to single departments or individual processes.

  • Why Certification or Regulatory Auditors should not use a checklist

    25th September, 2017 | by Andrew Barham
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    We know that when we do an audit, we use a checklist to help us remember what to ask and what to look for – and it normally has a place for us to write down what we’ve seen (the evidence). There is normally a column that allows us to mark some form of symbol to show the finding: C for conformance, NC for nonconformance, O for observation, or something similar.

  • Training Tips

    28th August, 2017 | by Andrew Barham
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    Here we talk about some of what we’ve learnt in the past 15 years or so of training and assessing people who want to become auditors.

    There are many articles written about public speaking which discuss topics including:  grabbing your audience’s attention in the first 10 seconds, being commanding and powerful, waving your arms about, being animated. These are good for a presentation that is going to last an hour or so, maybe less, maybe a little more. But do these “rules” apply when you are training people and the training is going to last at least a day – possibly more?

  • Policy Requirements in ISO 45001

    15th August, 2017 | by Tom Barham
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    A key component of any management system is the policy; it is a high level document that should be used to guide the organisation in its operation, as well as keep them on track to meet and exceed their goals.

    Some elements of a policy are the same across all disciplines – they should always reflect the individual organisation, they should be communicated and documented, and they should include a commitment to continual improvement. Other requirements will vary – a quality policy should include a commitment to meet and exceed customer expectations, an environmental policy should include a commitment to the prevention of pollution, and an OHS policy should include a commitment to eliminate work-related illness and injury… or should it?

    With ISO 45001 just around the corner, we thought we’d take the time to have a look at the new policy requirements in detail.

  • How ready is your organisation for ISO 45001?

    20th July, 2017 | by PwC's Auditor Training & Certification
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    How ready is your organisation for ISO 45001 – take this quiz to find out.

  • 10 things to consider with ISO 45001

    20th July, 2017 | by Andrew Barham
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    Just over a year ago, I wrote an article titled “What’s different in ISO 45001:2016”. Since then, the OH&S standard has changed again and has now become ISO/DIS 45001.2.

  • What is an integrated management system?

    4th July, 2017 | by Andrew Barham
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    We often hear the term ‘integrated management system’, or we hear people say they have an integrated management system at their workplace, but then go on to talk about JSA’s Job Safety Analysis, EMP’s environmental management plans, or ITP’s inspection and test plans.

    Well, if you are using those terms, you might need to question whether you actually have a system that is fully integrated. In this article, we talk about what an Integrated Management System is, and demonstrate how your integrated systems can reduce duplication and make your systems more efficient and effective.

  • A complaint and the process approach

    6th June, 2017 | by Andrew Barham
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    Way back on the 4th February 2015, I wrote the final in our four-part series about upcoming changes to ISO 9001, ISO 14001 and ISO 45001; and recently (to put it bluntly) we had a complaint! Well, it was perhaps more an observation… that the article was misleading. Not the entire article, but this bit of it:

“This is an excellent course – very informative, very relevant and helpful. Tom is an exceptional trainer, highly knowledgeable and personable. Learned heaps – best course I have done.”

“Overall very valuable course. Balance of theory with practical workshops was excellent. Trainers stuck to timetable very well.”

“The course was thorough and many relevant examples provided by both Tom and Jackie to help me apply it to the workplace.”

“Great presentation of the course, engaging facilitators and good use of group work. I found the course to be a great refresher for an audit course I did 10 years ago and now feel more motivated to go audits in a non-bow tie way!”

“Trainers’ knowledge was excellent, their knowledge made the training and learning easy.”